xk888 Terms and Conditions

1 General Introduction and Acceptance

xk888 (hereinafter referred to as the "Platform", "we" or "Company") provides a safe and reliable online gaming and betting service for players in Bangladesh. By accessing this website or application, or by creating an account, you (hereinafter referred to as "user" or "member") are considered to have fully read, understood and accepted these terms and conditions.

If you disagree with any part of these terms and conditions, please refrain from using our services. These terms may change from time to time, and continued use of the platform after any changes means you are considered to have agreed to the updated terms.

1.1 Definition of Services

The xk888 platform includes sports betting (cricket, football, kabaddi), online casino games (slots, poker, live casino) and other gaming services. All these services are collectively referred to as the "Services".

1.2 Language and Interpretation

These terms and conditions are written in Bengali. In any matter of interpretation, the Bengali version shall be considered final. If the meaning of any term seems unclear, please contact us through xk888 live chat support.

2 Eligibility and Age Requirement

To open an account and use the services at xk888, you must meet the following eligibility requirements:

• You must be at least 21 years old (for those aged 21 and above only).
• Only one account may be opened in your own name.
• You are of sound mind and are agreeing to these terms consciously.
• Online gaming is not legally prohibited in your area of residence.
• You are not on any government-prohibited list.

If an account is opened with false information or age is concealed, xk888 reserves the right to cancel the account and confiscate any deposited funds at any time.

2.1 Identity Verification (KYC)

In the interest of security and fraud prevention, xk888 may request to verify your identity at any time. Required documents may include a national identity card, passport or other government-approved documents. Withdrawals may be put on hold if verification is not completed.

3 Account Registration and Security

When registering an account at xk888, you must provide accurate and complete information. It is your responsibility to update your information immediately if any details change.

3.1 Account Security

• Keep your password and login details completely confidential.
• You must not share your account details with any third party.
• If you suspect unauthorized access, notify us immediately through live chat.
• Operating multiple accounts from the same device is prohibited.

3.2 Closing an Account

You may request to close your account at any time through live chat. It is recommended that you withdraw your balance before closing your account. xk888 may also suspend or cancel an account for the following reasons:

• Violation of these terms and conditions.
• Evidence of fraud or dishonest conduct.
• Operating multiple accounts.
• Bonus abuse or attempts to exploit the system.

4 Deposits, Withdrawals and Payment Policy

xk888 processes transactions through mobile banking and financial services available in Bangladesh. All transactions are secured by SSL encryption.

4.1 Deposits

• Accepted payment methods: bKash, Nagad, Rocket, bank transfer.
• Minimum deposit amount: ৳100 (for each method).
• Deposits are generally credited to your account instantly.
• Deposits from third-party accounts are not accepted — the payment method must belong to you.

4.2 Withdrawals

• Minimum withdrawal amount: ৳500.
• Withdrawal requests are generally processed within 1 hour.
• The withdrawal method must match the deposit method.
• Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals may not be available before bonus wagering requirements are met.

4.3 Currency

All transactions on xk888 are conducted in Bangladeshi Taka (BDT / ৳). For transactions in other currencies, xk888's applicable exchange rate will apply.

5 Bonuses and Promotional Offers

xk888 provides various bonuses and promotional offers. The relevant terms and conditions should be read carefully before accepting these offers.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. A 25x wagering requirement applies to this bonus. This means the bonus amount can be withdrawn after placing bets 25 times the bonus value and winning.

5.2 General Bonus Terms

• An account is eligible to receive the welcome bonus only once.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met.
• If bonus abuse or attempts to exploit the system are detected, the bonus will be cancelled.
• xk888 reserves the right to change or discontinue any promotion.
• Claiming multiple bonuses from one household / address / IP address is prohibited.

5.3 VIP Program

The xk888 VIP program has five levels: Bronze, Silver, Gold, Platinum and Diamond. The weekly cashback rate increases as you move to a higher level. VIP membership is managed at xk888's discretion and may be changed or cancelled at any time.

6 Gaming Rules and Fair Play

xk888 is committed to ensuring fair play. Our games are powered by accredited software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, Ezugi) and use Random Number Generators (RNG).

6.1 Prohibited Activities

• Exploiting software bugs or errors to gain an unfair advantage.
• Playing games using automated bots or software.
• Harming the casino or other players through collusion.
• Using the platform for money laundering or cleaning illegal funds.
• Attempting unauthorized access to any game system.

6.2 Technical Issues

If a technical error or disconnection occurs during a game, xk888 will determine the outcome based on server logs. No payout will be made in the case of a "game return" or "game malfunction".

6.3 Sports Betting Rules

Separate rules apply for each event in sports betting. xk888 reserves the right to refund the bet amount if a match is cancelled or the result is not officially confirmed. The same policy applies to all competitions including BPL, IPL, T20 World Cup, ICC tournaments and the FIFA World Cup.

7 Responsible Gaming

xk888 believes in responsible gaming. Gambling or betting should be a form of entertainment, not a solution to financial problems.

• Set your limits and play within your budget.
• Do not place larger bets to chase losses.
• Use the self-exclusion feature if needed.
• Do not play while experiencing mental illness, depression or under the influence of alcohol.

For more information on responsible gaming, read our Responsible Gaming page. If you are experiencing problems, contact us through 24/7 live chat.

8 Intellectual Property Rights

All content published on the xk888 website — logos, designs, text, graphics, software and code — is the exclusive property of xk888 or its licensors. Reproduction, distribution or use of this material without the prior written permission of the Company is strictly prohibited.

The intellectual property rights of game software are reserved by the respective game developer or publisher. xk888 only provides the service on their behalf.

9 Privacy and Data Protection

How your personal information is collected, stored and used is explained in detail in our Privacy Policy. The privacy policy applies alongside these terms and conditions.

9.1 Data Storage

We securely store your registration information, transaction history and gaming activity data in compliance with applicable laws. Your data is protected using SSL encryption and the latest security technology.

9.2 Sharing Information with Third Parties

Your personal information will not be shared with any third party except as required by law, though limited information may be shared with trusted partners who assist in providing the service (such as payment gateways).

10 Limitation of Liability

To the maximum extent permitted by applicable law, xk888 will not be liable for the following:

• Loss or damage caused by internet disconnection.
• Games being interrupted due to problems with the user's own device.
• Errors or bugs in third-party game software.
• Loss resulting from the user storing login details insecurely.
• Indirect or consequential damages.

In any dispute or claim, xk888's maximum liability will be limited to the amount the user deposited in the last 30 days.

11 Dispute Resolution

If a dispute arises, an attempt should first be made to resolve it through our 24/7 live chat support. To file a complaint, email [email protected].

11.1 Complaints Process

• An initial response will be provided within 7 (seven) business days of filing a complaint.
• For complex complaints, a final decision will be communicated within 30 days.
• xk888's decision shall be considered final.

11.2 Applicable Law

These terms and conditions will be governed by applicable law. Both parties will first seek to resolve any disagreement through discussion.

12 Changes to Terms and Notifications

xk888 reserves the right to change these terms and conditions at any time. If any significant change is made:

• A notification will be sent to your registered email.
• A new version with an updated date will be published on the website.
• Continued use of the platform after any changes will be taken as consent to the new terms.

If any clause of these terms is found to be unlawful or unenforceable, the remaining clauses will remain fully in effect.

13 Contact

If you have any questions or need clarification about these terms and conditions, please contact us:

• Email: [email protected]
• 24/7 Live Chat: Contact us directly through the website

Our support team provides assistance in Bengali and is available at any time.